Terms of Use

These Terms of Use ("Terms") are the agreement between you and Global Technology Services ("GTS," "we," "us," or "our") for your use of globaltechsvcs.com (the "Site") and the technology and consulting services and related communications we provide (together, the "Services"). They should be read together with our Privacy Policy.

1. Accepting these Terms

By using the Site, contacting us, or engaging our Services, you agree to these Terms. If you do not agree, please do not use the Site or the Services.

2. Informational nature of the Site

The Site is provided for general informational purposes about GTS and our Services. Nothing on the Site is professional advice or an offer to enter into a contract, and using the Site does not by itself create a client, consulting, or other professional relationship between you and GTS.

3. What we do — and what we don't

GTS is a technology services company. We design, build, modernize, and operate software and provide related engineering, artificial- intelligence, and consulting services for our clients. The scope, availability, and specifics of any engagement depend on the applicable agreement, and we may add, change, or discontinue Services or features of the Site at any time.

Information on the Site is general in nature and is not legal, financial, tax, or other professional advice. For advice about your specific situation, please consult an appropriately qualified professional.

4. Engagements and separate agreements

Any Services GTS provides to a client are governed by a separate written agreement, such as a master services agreement and one or more statements of work. If that agreement conflicts with these Terms for a given engagement, the separate agreement controls for that engagement. These Terms govern your use of the Site. Any fees, payment terms, and refund terms are set out in the applicable agreement.

5. Eligibility

The Site and Services are intended for businesses and for adults using the Site in a professional capacity. The Site is not directed to children, and you should not use it or submit information through it if you are under 18.

6. Permission to contact you

When you share contact information with us — for example, through our contact form — you agree we may contact you about your inquiry, our Services, scheduling, and related business matters. Where you have opted in and the law allows, we may contact you by email, phone, or text. Standard message and data rates may apply to SMS, and you can opt out at any time by replying STOP; reply HELP for help. We are not responsible for messages delayed or undelivered by your carrier.

7. Acceptable use

Please use the Site and Services responsibly. You agree not to provide false or misleading information, attempt unauthorized access, scrape or interfere with the Site, impersonate others, harass anyone, or use the Site or Services for any unlawful or harmful purpose. We may suspend or end your access if you violate these Terms or if we reasonably believe your conduct is harmful or abusive.

8. Our content

The Site's text, graphics, logos, and design are owned by GTS or our licensors and are protected by intellectual-property laws. You may view and share the Site for personal, non-commercial purposes, but you may not copy, modify, distribute, or create derivative works from our content without our written permission.

9. Third-party links

The Site may link to third-party websites and services. We do not control them and are not responsible for their content, policies, or practices. Visiting them is at your own risk and subject to their terms.

10. Disclaimers

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT THE LAW ALLOWS. WE DO NOT GUARANTEE THAT ANY PARTICULAR NEED WILL BE MET OR THAT ANY PARTICULAR OUTCOME WILL RESULT FROM YOUR USE OF THE SITE OR SERVICES.

11. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, GTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SITE OR SERVICES WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

12. Indemnification

You agree to defend, indemnify, and hold harmless GTS and its directors, officers, employees, agents, contractors, and vendors from claims, losses, liabilities, damages, and expenses (including reasonable attorneys' fees) that arise from your use of the Site or Services, your communications with us, or your violation of these Terms.

13. Talking it out first

If something has gone wrong, please tell us before filing a claim or posting a public complaint. Send a written description of the issue and the outcome you are looking for through the contact form on our website (see Section 18). We will work with you in good faith for at least thirty (30) days to try to resolve it.

14. Governing law and dispute resolution

14.1 Governing law and court venue

Except as governed by the Federal Arbitration Act, these Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. To the extent a dispute is filed in court consistent with this Section 14, you agree the venue will be Harris County, Texas, unless we agree otherwise in writing.

14.2 Binding individual arbitration

You and GTS agree that, after the thirty-day informal-resolution period in Section 13, any dispute, claim, or controversy arising out of or relating to the Site, the Services, our communications with you, or these Terms (each a "Dispute") will be resolved by binding individual arbitration rather than in court. This includes Disputes against our directors, officers, employees, agents, contractors, affiliates, and successors (together with GTS, the "Covered Parties").

Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time. If AAA will not administer the Dispute, JAMS will administer it under its consumer rules. If neither is available, a court in Harris County, Texas may appoint a neutral arbitrator who will proceed under procedures consistent with the Federal Arbitration Act.

Unless both sides agree in writing to a different arrangement, the arbitration will be decided by a single arbitrator seated in Harris County, Texas. The arbitrator's written award is final and binding, and judgment on the award may be entered by any court with jurisdiction.

14.3 Jury trial and class action waiver

You and the Covered Parties waive the right to a trial by judge or jury for any Dispute covered by this Section 14. Disputes must be brought only in an individual capacity. You and the Covered Parties waive the right to participate as a plaintiff, class member, or representative in any class, collective, consolidated, private-attorney-general, or representative action.

14.4 Small claims and limited injunctive relief

Either side may bring an individual claim in a Texas justice court if the Dispute fits that court's jurisdiction and venue rules. Either side may also ask a court in Harris County, Texas for a temporary order to protect against unauthorized access, misuse, or intellectual-property infringement while arbitration is pending. Seeking that limited relief does not waive the rest of this Section 14.

14.5 Fees

The party starting an arbitration pays the initial filing fee, subject to any consumer waivers available under the administrator's rules. GTS will pay administrator and arbitrator fees as required by those rules, with our total obligation for those fees in a single arbitration capped at $10,000 to the extent the law and the administrator's rules allow. Each side otherwise pays its own attorneys' fees unless a statute or rule authorizes a fee award.

14.6 Confidentiality

The parties will keep arbitration materials confidential except as needed to administer the arbitration, to enforce or challenge an award, or as required by law.

14.7 If part of this section is unenforceable

If any part of this Section 14 is found unenforceable, the rest stays in force. If the waiver of class or representative actions is found unenforceable for a particular Dispute, that Dispute will be resolved in court instead of arbitration.

15. Termination

We may suspend or end your access to the Site or Services at any time for any lawful reason. The provisions that by their nature should survive — including disclaimers, limitation of liability, indemnification, and Section 14 — will continue to apply.

16. Changes to these Terms

We may update these Terms from time to time. Updates take effect when posted, and your continued use of the Site or Services after that means you accept the changes. We will update the "Effective Date / Last Updated" line at the top whenever we revise the Terms.

17. Other terms

These Terms, together with our Privacy Policy, are the entire agreement between you and GTS about the Site and supersede any earlier understandings on the subject. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of that right.

18. How to reach us

Questions, dispute notices under Section 13, or other written communications should be submitted through the contact form on our website.